|
|
|
Your Privacy
Your privacy has always been important to Desmond Insurance Brokers. We are committed to protecting your privacy. We are bound by professional obligations as Insurance Brokers, and also by the law relating to privacy which now includes the National Privacy Principles in the Commonwealth Privacy Act 1988.
Your Personal Information
Personal information that we collect would include information that is necessary in the ordinary course of our business. If we ask you for personal information or ask for your consent to obtain personal information, and it is not provided, this may make it impossible for us to properly act, or to continue to act, for you.
How We Collect Your Personal Information
Desmond Insurance Brokers collects personal information in a number of ways, including:
Directly from you when you instruct us or give us documents;
From out own records kept in connection with your business;
From third parties such as Insurers;
From publicly available sources of information.
How We Use Your Personal Information
Desmond Insurance Brokers may use your personal information in one or more of the following ways in order to:
Provide you with the appropriate services, including advice or representation;
Manage and administer your matters;
Research and develop our services;
Conduct appropriate checks (for example, previous claims history);
Maintain and develop our business systems and infrastructure, including testing and upgrading our these systems;
Protect your interest and obtain the best result.
We may also use your personal information to let you know about services or other information that may be of interest to you or to serve your business needs. You may however choose at any time not to receive such information by contacting us.
Disclosing your Personal Information
The types of organisations to which we may disclosure your personal information are described below. Such disclosure is in line with common business practice and we will always check to ensure that the information is held, used or disclosed in accoradance with the law and not otherwise.
The organisations are those:
Involved in providing, managing or administering aspects of your matters such as Insurers;
Who are your financial advisors;
Involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer system;
Involved in any reorganisation of our firm;
Involved in a transfer of all or part of the assets or business of our organisation;
Involved in the payments systems including financial institutions;
Involved in credit-reporting, fraud-checking, and or investigative agencies;
Involved in policy planning and development for our firm;
Who are your authorised representatives;
As required or authorised by law (for example, to government or regulatory bodies);
Where you have given your consent.
Keeping Your Personal Information
Desmond Insurance Brokers aims to make sure that personal information we collect, use or disclose is accurate, complete and up-to-date. We will take all reasonable steps to make sure this is the case. In this way, we can provide you with better service.
Gaining Access To Your Personal Information
You may gain access to your personal information, This is subject to some exeptions allowed by law. Factors affecting a right of access include (but are not limited to) where:
It would pose a serious threat to the life or health of an individual;
It would have an unreasonable impact on the privacy of others;
The request is frivolous or vexatious;
It would be unlawful;
Denying access is allowed by law.
We will give you reasons if we deny you access to your personal information. We may charge you a fee to cover our costs involved in searching for, and providing access to your information.
Contacting Us
If you have any questions about our Privacy Policy please contact our office.
|
